Return & Refund Policy
At Lukber One we hope that you are happy with your purchases, however we know that sometimes you will need to return or cancel an item.
Before returning any goods please read our Terms and Conditions. Any product returned must be in a re-saleable condition & include the original packing and documentation.
1. Getting A Returns Authorisation Number
Before returning any goods, it must be approved by a member of the customer service team, who will give you a ‘Return Authorisation Number’ (RAN) – any goods returned WITHOUT RAN will be rejected by our warehouse, and will result in a delay.
2. Returning Your Items
Make sure you pack the goods safely and securely, and ensure the RAN is clearly marked on the outside of the box.
A member of the customer service team will advise of the address to send the parcel; if you send the goods to a wrong address, it may get lost or cause a delay in your refund.
Please ensure a copy of the original invoice is supplied inside the box, along with any return paperwork.
3. Getting Your Return or Exchange
Once your goods are received back they will be inspected, and when approved a credit or exchange will be arranged. This process typically takes between 2-5 days.
Lukber One must be informed of any return request within 7 days of the original order date for stock orders and within 14 days of the original order for standard orders.